"Established in 1851, the company is the largest operator of passenger vessels flying the Red Ensign, with 31 vessels currently serving 24 routes to and from the islands off the West Coast of Scotland and in the Clyde estuary. Regularly carrying in excess of 5 million passengers and 1 million vehicles annually, CalMac has a proud history of service to the communities and islands and it is no exaggeration to say that the whole fabric of island life is dependent on the services provided by the company."

More...

"A Taste of Staffordshire is a public/private sector initiative managed by Staffordshire County Council and affiliated to Destination Staffordshire, the destination management partnership for Staffordshire. It is recognised by VisitBritain as having the leading food awards scheme in the country, and encourages the use and promotion of local food and drink."

More...

When we first started in business back in 1996, our first clients were hoteliers and restaurateurs as the founding directors had a background in the industry. We introduced our unique methods to develop guest service standards ever upwards in our clients' businesses ranging from a private hotelier through to large chains of hotels and restaurants. In fact we're proud to boast that three of the last four winners of the AA Hotel of the Year Award in England have all been Service Science clients."

Many clients have won awards such as Michelin Stars and AA Rosettes and we help hotels to maintain their star ratings and reputations, but most of all to help them exceed their real guests' expectations and develop their people. In this section we will regularly rotate a couple of case study examples of our work in the Hospitality Industry: