Testimonials

"It was a great surprise to win this award and a great accolade for our staff...

...Service Science through their quality assessment provided a great tool for us to ensure that we offered consistency throughout, something that was instrumental in winning the AA Hotel of the Year award."

Ben Danielsen, General Manager, Donnington Valley Hotel & Spa

"Excellent value for money...

...I would not hesitate to recommend them to anybody who really wants to understand what their customers really think of them."

Managing Director, International Consortium.

“Our investment…

...in Service Science has undoubtedly been one of the best business decisions we have made in the last 5 years.”

Proprietor/Director – Hotel Chain

"There is no doubt....

... that Service Science plays a fundamental part in the continuous improvement to the customer service standards in our 25 hotels."

Director, National Hotel Chain.

"Constructive...

... and detailed feedback which has generated many positive initiatives in driving the quality of our service forward during our several years of association with Service Science."

Operations Director, Hotel Chain

"You really do...

... get to view your operation through your customers' eyes when you read a Service Science report, and this has led us to make some changes which have resulted in an enhanced service to the customer."

Customer Services Director, National Cruise and Ferry Operator

"Well received by our staff...

... the programme has been absolutely excellent, with some very thoroughly researched reports."

Managing Director, Hotel Chain

"I find it extremely beneficial...

... that the mystery customers Service Science use, really are in the market to buy!"

Dealer Principal, Luxury Car Dealership

"They play a key part...

... in quality testing our service standards, and by integrating this with their bespoke incentive scheme, they help us greatly in developing our front line teams."

Managing Director, Car Dealership Chain

"Excellent...

... very enlightening in many respects, not least the positive reaction and participation of our staff."

Operations Director, Contract Cleaning Company

"Total professionalism...

... in their approach to accurately measuring our standards."

Proprietor, Restaurant Chain

“I am delighted…

...with both the service we receive from Service Science and the benefit of having monthly mystery visits performed on the hotel. They have enabled me to monitor and change numerous systems and services the hotel offers as well as looking at whether the hotel meets and exceeds the expectations of our guests.”

Hotel General Manager

"I find their report format particularly useful....

... and an excellent aid to be able to see where we are now compared with where we used to be. Service Science have undoubtedly helped us to improve our standards and ultimately provide a higher level of service to our customers."